Information we collect

When you place an order or create an account on our store, we collect certain personal information necessary to process your purchase and deliver your Dust Cruisers ride-on cleaning machine. This includes:

• Name, email address, phone number, and shipping/billing address
• Payment details (processed securely through Shopify Payments — we never store full card numbers)
• Order history and product preferences
• Device data, IP address, and browsing behaviour on our store (via cookies)

How we use your information

We use the information we collect to:

• Process, fulfil, and ship your orders
• Send order confirmations, shipping updates, and delivery notifications
• Respond to customer service enquiries
• Send marketing emails if you opt in (you can unsubscribe at any time)
• Improve our website and product offerings
• Comply with legal obligations

Sharing your information

We do not sell your personal data. We share information only with trusted third parties who help us operate our business, including:

• Shopify — our e-commerce platform
• Shipping carriers — to deliver your order
• Payment processors — to handle transactions securely
• Analytics tools — to understand store traffic (data is anonymised)

Cookies

Our store uses cookies to remember your cart, personalise your experience, and track traffic. You can control cookie settings through your browser. Note that disabling cookies may affect store functionality.

Data retention

We retain your order data for a minimum of seven years as required by tax and commercial law. Marketing preferences and account data are held as long as your account is active or until you request deletion.

Your rights

Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise any of these rights, please contact us using the details below.

Third-party links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies independently.

Changes to this policy

We may update this policy from time to time. When we do, we'll revise the "Last updated" date at the top of this page. Continued use of our store after any changes constitutes acceptance of the updated policy.